O'Reilly Auto Parts in Cibolo, TX Open now

Reviews about O'Reilly Auto Parts

• ★ ★ ★ ★ ★

  November 20, 2019, by E1337hobo X
  A true 5/5 stars. They put in a ton of time and effort in getting me back on the road and only charged me for the parts when I would've gladly paid for the labor. Customer for as long as I'll be in San Antonio. Story below. Went in for what i thought was a simple battery replacement after Autozone didn't have the battery in stock. I was actually on my way to another Autozone when i crossed this store. I'm immensely glad that i came across this store. They offered to help me change the battery, sounds good thus far. They bring out their own toolset which is in great condition. We remove the battery cover; turns out the negative terminal has completely bonded to the battery clamp and it won't budge, it's bonded on there very tightly. Trinidad, one of the service members there, stays with me for a good couple of hours outside on the car, while other service members drop in with advice/tools. Way more than i expected thus far. Battery terminal won't budge from the clamp despite a whole lot of time invested and different tools and cleaners used; my battery had been leaking without me knowing it and the corrosion/bond just wouldn't let the clamp go from the terminal. Fully expecting them to say 'we tried, sorry' after Trinidad and everyone else there had been outside for a couple of hours trying to get the battery clamp off of the terminal. Nope, he just presses on. Store manager (Frank or Freddie, sorry I didn't get a good look) comes outside and begins replace a grounding cable after Trinidad has replaced the battery clamp by cutting off the old one and reattaching a universal clamp (something I wouldn't have attempted on my own). After all this, I fully expected them to charge for labor or something, this was way more effort and determination than I've ever seen from a mechanic shop, let alone an auto parts store. Nope. They charge me for the parts, and only ask that I think of them in the future. Saved me a trip to the mechanic, a few days without my wife having a car, and probably hundreds of dollars. Not sure if all O'Rilley stores are like this but awesome experience; I'm behind on some things due to the car problem but I wanted to take the time and write this. Thanks guys!